Welcome to Our New Domain!
If you’re thinking that you’ve seen our faces before you most likely knew us under our former business name: Alpha Septic Service. Owner/Operator Nathan Crews has been pumping septic tanks in Franklin County, VA since 2013. Last year (2019) we began the process of incorporating additional services and integrating new team members so the we can better serve the needs of our customers.
Busy, Busy, Terribly Busy!
Septic pumping has always been the driving force behind our business, but we saw that there were so many other services that our customers needed. Lines needed to be repaired, d-boxes needed to be leveled, roots needed to be removed, pumpback systems needed new electrical components or entirely new motors, even the process of septic system inspections for county requirements or real estate sales could be improved, not to mention those tanks that were just so hard to locate. It was a lot for one man to juggle while making sure that we always had 24/7 emergency service options available. The last thing we would want is for someone to have to wait until the next morning while sewage was backing up into their home!
New Faces, Same Service!
While the year 2020 has been crazy for everyone, it has been a big year for us here at Alpha Septic/Superior Septic Services. In January we welcomed Nathan’s brother Justin Crews and his wife Angie onto our team. Justin is now head of the Inspection & Repair Team. He, along with Joshua Crews, handle location, inspection, and repair services. This frees Nathan up to focus on pumping out tanks and hauling sewage.
We still offer the same friendly 24/7 customer service that you’ve come to know and love. No matter what day of the week it is, we answer the phone! Or rather Angie Crews our Office Manager now answers the phone. She handles all the phone calls and scheduling details.
Our Public Relations Manager, Jamie, is who you’ll find writing blog posts, managing Facebook posts and questions, and mailing out reminder cards.
Family Owned and Operated
If you’re thinking, “Wow, that’s a lot of Crews’s,” you’re absolutely right. We are locally owned and operated in addition to being a family business. That means that when our (Nathan and Jamie’s) son Josh decided to pursue full-time employment and trade certification we were were able to offer him a position as Justin’s assistant on the Inspection & Repair Team, but more importantly it means that when you call us you’re getting someone who knows and loves Franklin County, and wants to serve it’s needs and it’s citizens.
Not only are we a family business, we are locally owned and operated. As I mentioned earlier Nathan started pumping septic tanks in 2013, creating Alpha Septic Services, and has been serving Franklin County, VA ‘s septic needs ever since. When you chose us to service your septic tank you are helping supporting fellow Franklin County citizen’s, and supporting the local economy. You’re also getting someone who is native to Franklin county and is thoroughly informed on septic needs in Franklin county, as well as local laws and regulations.
When we began adding services, team members, and even an entire crew it became apparent that we needed a new name to go with all the upgrades. Under Superior Septic Services we are happy too, finally, be able to offer you a full line of options to meet all of your unique septic system needs.
In the weeks to come I’ll be posting about each of our services in detail, as well as answering a ton of frequently asked questions. See, not only do we strive to offer you all the services that you may need, we also want to offer you the information that you need in order to be an informed consumer.